NATALIE ROBINSON – SAFE GAS NI LTD

KINDLY SPONSORED BY: TESTO

Natalie Robinson exemplifies what it means to be an Unsung Hero through her unwavering commitment to customers, often going far beyond the call of duty. Late afternoon at 3.30pm, she received an urgent call from a customer in distress. The customer’s boiler had broken down and the power outage it caused was critically affecting his terminally-ill mother, whose medical equipment relied on electricity to function. Recognising the gravity of the situation, Natalie acted immediately, arranging for an engineer, Paul, to be on site within the hour. Upon arrival, Paul found the boiler beyond immediate repair but managed to restore electricity, ensuring the life- supporting equipment remained operational. Natalie didn’t stop there; knowing the importance of continuity for the family’s safety and peace of mind, she organised an emergency boiler installation for the following day. The customer’s heartfelt thanks and words of appreciation underscored how deeply Natalie’s actions had impacted his family. This compassionate and decisive response is a reflection of Natalie’s dedication to her role and to Safe Gas NI, making her a truly-deserving recipient of the Unsung Hero Award. Congratulations to Natalie Robinson on this remarkable achievement.