Complaints Procedure

Please call one of our office staff today, we would be happy to help.

Our commitment to you

At Safe Gas NI Limited every customer is important to us, and we believe you have the right to a fair, swift and courteous service at all times.

We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.

Safe Gas NI Limited Complaints Procedure

1) We will acknowledge your complaint promptly within 5 working days of receipt.

2) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update. 

3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4) If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write or email to:

Info@safegasni.com
Safe Gas NI Ltd
14a Carnmoney Road
Newtownabbey
Co Antrim
BT36 6HN

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