Please call one of our office staff today, we would be happy to help.

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Emergency Callout

Suspected gas leak:

If you have a suspected gas leak please call the gas emergency services and provide them with the below.

  • The address or location of the suspected gas escape or gas emergency?
  • Where the smell is most noticeable?
  • How long the smell has been noticeable?
  • Whether any neighbours are affected?
  • Your name and phone number?
  • Any special circumstances or access information?
  • Is it a high population building?

These questions will allow the Northern Ireland Gas Emergency Service to ensure an engineer is sent to the right address and provide you with the right safety advice.

Even if the suspected leak is outdoors, you should still call the Northern Ireland Gas Emergency Service on 0800 002 001. All calls are free and it’s vital to report any suspected gas escape, even if it is outside.

What happens next?

Engineers aim to attend all uncontrolled escapes within one hour and all controlled escapes within two hours. In a controlled gas escape, the person reporting it has confirmed that the gas emergency control valve for the premises has been turned off and the smell of gas has gone. An uncontrolled gas escape covers all others.

What if the gas leak is indoors?

Once the property is made safe, the engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe™ registered engineer. That’s when you will call Safe Gas and we can send a Gas Safe registered engineer to carry out all the necessary checks to get your appliances up to standard and leave your appliance operational.

You can contact us by calling 02890343665, text 07862288295 or email


Emergency Gas Boiler repair:

Our engineers cover over the Friday from 5pm to 10 pm, Saturday and Sunday from 9am until 10pm. When contacting us for an emergency repair, you can call us on 02890343665,email info@safegasni.comor text 07862288295.

What Our Customers Say

When buying our new house we had an issue with the boiler. Phoned Shelley at Safe Gas and she got us sorted. Had someone out to give us a quote and then arranged for the work to be done. Service...

Brian Mulholland, Belfast area


Great efficient team, did a great job and left everything neat & tidy.

Tim Tew,


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